Refund policy

At Live Free Coffee, we take pride in every bag we ship. Because coffee is a perishable, consumable food product, all sales are final and we do not accept returns or exchanges — including unopened items.

That said, if there’s an issue with your order, we’ll make it right.

1) No Returns / No Exchanges (Including Unopened)

For safety and quality control, we do not accept returns or exchanges on:

• Coffee (opened or unopened)

• Instant coffee and consumable mixes (including mushroom coffee)

• Any food/drink items

2) Replacements or Refunds for Order Issues

We will provide a replacement or refund if your order arrives:

• Damaged (torn bag, puncture, crushed product)

• Defective (seal failure or clear quality issue on arrival)

• Incorrect (wrong product received)

• Missing items

To request help: Contact us within 7 days of delivery at sales@livefreecoffee.co and include:

• Order number

• What went wrong

• Clear photos (shipping box, shipping label, and the product)

If approved, we’ll send a replacement or issue a refund. Do not mail anything back unless we specifically request it.

3) Shipping Problems / Lost Packages

• If tracking shows Delivered but you can’t find your package, please check with household members/neighbors and your local carrier first.

• If the package is confirmed lost in transit, we’ll work with the carrier and take care of you.

4) Refund Timing

Approved refunds are issued to the original payment method. Processing time varies by bank/payment provider, but typically posts within 5–10 business days.

5) Order Changes & Cancellations

If you need to cancel or change an order, contact us within 2 hours of placing it at sales@livefreecoffee.co. Once an order is processed or shipped, we may not be able to cancel it.