Shipping policy

Thanks for shopping Live Free Coffee. Below is everything you need to know about how we process and ship orders.

1) Order Processing Time

Orders are typically processed within 1–3 business days (excluding weekends and holidays).
During launches, promotions, or high-volume periods, processing may take a bit longer.

Roast & freshness note: Many of our coffees are roasted in small batches. In some cases, your order may ship as soon as the next roast cycle is complete.

2) Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on your location, order size, and the carrier/service selected.

Estimated delivery times begin after your order ships and vary by carrier and destination.

3) Where We Ship

We currently ship to:

  • United States (including Alaska & Hawaii may have longer transit times)

(If you ship internationally later, add that here.)

4) Tracking Your Order

When your order ships, you’ll receive a shipping confirmation email with tracking information. Tracking can take 24–48 hours to update after the label is created.

5) Address Accuracy

Please double-check your shipping address at checkout.

If an order is returned to us due to an incorrect/incomplete address, you may be responsible for the cost to reship the order.

6) Shipping Delays

Carrier delays can happen due to weather, peak seasons, or other events outside our control. While we can’t guarantee delivery dates, we’ll always do our best to help if something goes wrong.

7) Lost, Stolen, or Missing Packages

  • If tracking shows Delivered but you can’t locate the package, please check with household members/neighbors and your local carrier first.

  • If the package is confirmed lost in transit, contact us and we’ll work with the carrier to resolve it.

8) Damaged Orders

If your order arrives damaged (torn bag, puncture, crushed product), email us within 7 days of delivery at [your support email] with:

  • Your order number

  • Photos of the shipping box, shipping label, and damaged item(s)

We’ll arrange a replacement or refund if approved.